Privacy Policy

OUR PRIVACY COMMITMENT

Calop Aeroground Services does not collect, store, or sell personal information through its public website. This policy explains our limited data practices, including our employee SMS notification program, with full transparency.

OVERVIEW & SCOPE

This Privacy Policy describes how Calop Aeroground Services ("Calop," "we," "our," or "us") handles information in connection with our website and our Airport Badge Renewal SMS Notification Program.

Calop Aeroground Services is a B2B aviation services company providing security and terminal services to airlines and airport operators. Our website is designed for business-to-business communication and does not solicit or process personal information from general website visitors.

This policy covers: Our public website at www.calopaeroground.com and the Calop Airport Badge Renewal SMS Notification Program.

This policy does not cover: Third-party websites linked from our site, or client and partner data governed by separate contractual agreements.

WEBSITE DATA PRACTICES

Calop Aeroground Services does not collect personal information through its public website. We do not operate contact forms, user accounts, email sign-up forms, or any mechanism designed to capture visitor personal data.

What we do not collect on our website:

• Name, email address, or phone number — No forms or submission fields on site

• Payment or financial data — No e-commerce or billing on site

• Marketing or tracking cookies — No advertising or tracking cookies are used

Standard server logs: Our web hosting provider may collect standard server log data including IP address and browser type for security and performance purposes only. This data is not linked to any individual identity and is not used for marketing.

SMS PROGRAM DATA

The Airport Badge Renewal SMS Notification Program is an internal employee communications program. Participation requires active opt-in. The following information is collected solely for the purpose of administering this program:

• Employee name — used for message personalization

• Mobile phone number — used for message delivery

• Badge expiration date — used for reminder scheduling

• Appointment date and time — used for notification content

• Opt-in status and timestamp — used for consent record keeping and compliance

• Confirmation replies (YES/STOP) — used for appointment confirmation tracking and opt-out management

This data is held internally and is not used for any purpose beyond administering badge renewal appointment notifications. Phone numbers collected through the SMS program are never used for marketing communications.

HOW WE USE DATA

Calop Aeroground Services uses the limited data described in this policy exclusively for the following operational purposes:

• Delivering scheduled badge renewal appointment reminders via SMS

• Personalizing messages with employee name and appointment details

• Tracking appointment confirmations and managing opt-out requests

• Maintaining compliance records required by SMS carrier regulations (A2P 10DLC)

• Ensuring security and integrity of our web infrastructure (server logs only)

We do not use any collected data for advertising, profiling, marketing, or sale to third parties.

DATA SHARING

Calop Aeroground Services does not sell, rent, or trade personal information. Data is shared only in the following limited circumstances:

SMS Delivery Provider (Twilio): Employee phone numbers and message content are transmitted to Twilio, our SMS delivery platform, solely for the purpose of delivering appointment reminder messages. Twilio processes this data in accordance with their own privacy policy and A2P carrier compliance requirements.

Legal Requirements: We may disclose information if required by law, regulation, legal process, or governmental authority.

Business Transfers: In the event of a merger, acquisition, or sale of assets, data may be transferred as part of that transaction, subject to equivalent privacy protections.

No personal data is shared with airlines, airport operators, or other business clients of Calop Aeroground Services for their independent use.

DATA RETENTION

SMS program data is retained only as long as necessary to fulfill its operational purpose and meet regulatory obligations:

• Active employee enrollment records — Duration of employment plus 1 year

• Opt-in consent records — 4 years (TCPA compliance)

• Appointment confirmation logs — 1 year after appointment date

• Opt-out records — 4 years (to prevent inadvertent re-contact)

• Web server logs — Up to 90 days

YOUR RIGHTS

Employees enrolled in the SMS program have the following rights regarding their data:

• Access — Request confirmation of what data we hold about you in the SMS program

• Correction — Request correction of inaccurate data such as a wrong phone number or appointment date

• Opt-Out — Withdraw from the SMS program at any time by replying STOP to any message

• Deletion — Request deletion of your SMS program data by contacting the program administrator

To exercise any of these rights, contact us using the information in Section 10. We will respond to requests within 30 days.

DATA SECURITY

Calop Aeroground Services takes reasonable technical and organizational measures to protect the limited data we collect. Employee SMS program data is stored in access-controlled systems and transmitted via encrypted channels. While we implement industry-standard safeguards, no method of electronic transmission or storage is 100% secure. Employees are encouraged to notify us promptly if they suspect any unauthorized use of their information.

CHILDREN'S PRIVACY

Calop Aeroground Services is a B2B company. Our website and SMS program are directed exclusively at adult employees and business professionals. We do not knowingly collect any information from individuals under the age of 18. If we become aware that we have inadvertently received information from a minor, we will delete it promptly.

CONTACT US

For questions about this Privacy Policy, to exercise your data rights, or to report a privacy concern:

• Company: Calop Aeroground Services

• Address: 8946 Sepulveda Eastway, Los Angeles, CA 90045

• Email: admin@calopaeroground.com

• Phone: 310-641-6996

We are committed to resolving any privacy concerns promptly. If you are unsatisfied with our response, you may have the right to lodge a complaint with your applicable data protection authority.

Last Updated: April 2026 Calop Aeroground Services | www.calopaeroground.com